Orders, Returns/Exchanges, Shipping & more.
*Welcome discount offer is applicable to new opt-in accounts for the first online order only, at www.bobbibrown.co.za. Offer available to SA residents only. Offer expires December 31, 2018. Offer may not be used in combination with any other offer. This offer may not be applied to the delivery or items that are not in stock at the time of purchase. Offer cannot be applied to previously placed or pending orders. Product exclusions may apply.
*All "Free Shipping" offers are for STANDARD SHIPPING only, unless otherwise specified. Offer available to South African residents only and valid only at BobbiBrown.co.za. Offer will automatically be applied with your R500 purchase and selecting Standard Service at checkout. Applicable purchase amount does not include shipping, handling or VAT charges; items noted as not eligible; or items that are not in stock at the time of purchase. Please note expiration dates where applicable. Offers expire at 11:59 PM SAST on the stated expiration date, unless noted. Offers cannot be applied to previously placed orders or to orders placed after the expiration date. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer and to modify or cancel any promotion due to system error or unforeseen problems. Ongoing offers are subject to change without notice. Other restrictions may apply.
*This offer is intended to permit a customer to use a small amount of a product to establish if they are happy with the shade, we reserve the right to cancel any order that in our reasonable opinion demonstrates an abuse or ineligible use of this offer. If your purchase is eligible for free replacement delivery, please fill out the Returns Note enclosed in your original order (indicating whether you want a refund or a replacement product) and place it inside the return package and follow the Returns Process. If you choose to order a replacement item which is the same price as the item you originally ordered, then we will send you your replacement item without any additional cost. If you choose to order a replacement item which is a different price to the item you originally ordered, we will contact you to confirm that your order has been refunded and to arrange payment for the replacement product. This promotion does not affect your rights under applicable law or under our standard returns policy. Offer is only available on bobbibrown.co.za. This offer does not apply to items purchased on the outlet, we accept no returns or exchanges on outlet items.
*One sample per customer. Quantities are limited and all samples are subject to availability while supplies last. To ensure best availability, there is a limit of one of each sample per customer. We reserve the right to refuse to issue a sample due to unauthorized, altered or ineligible use of our sampling programme and to modify or cancel any sample offer due to system error or unforeseen problems. We reserve the right to substitute any sample item offered with an item of equal value. Ongoing offers are subject to change without notice. Other restrictions may apply.