Orders, Returns/Exchanges, Shipping & more.
We're open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect those working at the distribution centres and possible delays with our shipping carriers, you can expect a delay in receiving your order.
Delivery is expected within a maximum of 10-15 business days of order placement. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!
Bobbi Brown Cosmetics Online orders are shipped and delivered by Dawn Wing on business days (Monday through Friday, excluding major holidays). We do not offer express delivery at this time. We offer standard delivery, which is typically free with all online orders exceeding R500, subject to change without notice.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We only accept payment from cards enrolled for 3D Secure.
If you have questions about the delivery of your package, please contact us via live chat or email. Or call us on 0800 39 0012.
Most orders are PROCESSED within 1 - 2 business days (processing time does not include weekend days or South African public holidays). Over peak periods orders may take 7 working days to be processed.
Most orders are DELIVERED within 7 business days (delivery time does not include weekend days). Over peak periods orders may take 10-15 working days to be delivered.
Some items sold by Bobbi Brown Cosmetics Online require special handling as specified by national, provincial and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Bobbi Brown Cosmetics Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
Shipments to Forwarding Companies
Bobbi Brown Cosmetics Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Bobbi Brown Cosmetics Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the company listed on the delivery address, it is the responsibility of the company to whom the order was delivered.
Some items sold by Bobbi Brown Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Bobbi Brown Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in South Africa to which we can deliver, we will be happy to ship your full order.