FAQs

General Topics

Where is my order?

You can access your order status and history by signing in and viewing in your account. You may also email us or call 0800 39 00 12.

How do I change or cancel my order?

Please call us on 0800 39 0012 within an hour of placing your order and we will do our best to accommodate your request. Once an order is processing we regret that it cannot be changed or cancelled.

Can I return or exchange an item?

Please call us on 0800 39 0012 within an hour of placing your order and we will do our best to accommodate your request. Once an order is processing we regret that it cannot be changed or cancelled.

Do you ship internationally?

Bobbibrown.co.za is currently unable to accept orders shipping to destinations outside of South Africa. We apologize for any inconvenience. Please visit our International store locator.

Why is my favorite product discontinued? Can I still purchase it?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist you in finding a suitable alternative.

For assistance in locating a discontinued product for purchase, please contact our Customer Service.

How can I get an ingredient listing?

If you would like ingredient information on specific Bobbi Brown products, select Product Advice button on the Contact Us page and then select "Concerns about an Ingredient".

Can you send me samples?

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice.

Do you test on animals?

The safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals, or ask others to test on our behalf, except where required by law.

We are proud that we were one of the first cosmetic companies to establish that cosmetic safety can be demonstrated by non‐animal testing methods. There are, however, still some countries that believe they need to conduct or require animal testing in order to validate the safety of cosmetic ingredients or products. Our Company and all of our brands remain dedicated to the elimination of animal testing on all cosmetic products and ingredients worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products or ingredients and we are encouraging the use of alternatives and the elimination of such animal testing globally.

To learn more: http://bit.ly/1kUEwld

Do you offer bridal or private appointments?

Bobbi Brown offers consultations at all of our Bobbi Brown locations. Consultations offer you the opportunity to work with a professionally-trained Bobbi Brown Makeup Artist.

Where can I buy Bobbi Brown near me?

Access our Store Locator to find a store near you where Bobbi Brown Cosmetics are available.

How can I apply to be a Bobbi Brown Makeup Artist?

For information about applying to be a Bobbi Brown Makeup Artist, please click here.

Can't find the answer you are looking for?

Contact Us via email, phone, or live chat for assistance.

Deletion of User Content

If you wish to delete your user content, such as your ratings and reviews posting(s), on our website or in connection with our mobile applications, please contact us by email and include the following information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to be delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 days to process your deletion request.