Orders

Order Processing

  • Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).
  • Orders placed on Holidays or Weekend Days will be processed the following business day.
  • Orders are typically shipped in 1-2 business days.
  • Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location.

Order Status

Where is my order?

Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location. We appreciate your patience during this promotional period & will be offering free delivery sitewide.

You can access your order status and history by signing in and viewing in your account. You may also reach us via email.

Click on the Order Status link and login to your Account to view the status of your orders.

To track your order, please visit www.dawnwing.co.za & enter your order number, preceded by E. For example, E123456789.

Order Cancellations

Please call us on 0800 39 0012 within an hour of placing your order and we will do our best to accommodate your request. Once an order is processing we regret that it cannot be changed or cancelled.

Temporarily Out of Stock

If an item selected is out of stock at the time of your order, you will be immediately credited for the item. Please be assured that you will not be charged for any item until it is dispatched.

Maximum Purchase Policy

We must limit orders to four (4) units of each product or 14 pieces of the various products per customer and per order. The maximum order value per calendar day is R10 000 per customer and order. Orders exceeding these limits are subject to cancellation. Additionally, we must also limit orders to no more than three (3) orders per day per customer. If you have any questions email us and we will be happy to assist.

Payment Options

We accept the following payment methods:

  • MasterCard
  • Visa

We do not accept:

  • EFT
  • CODs
  • Layaway plan
  • Personal Checks
  • Money Orders

Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Authorization Holds

When placing an order using a credit card or debit card, two transactions will be posted to your account.

1) The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge. Please be aware that a reservation is not a final charge.
2) You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment

If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds. PLEASE BE ADVISED THAT DEPENDING ON WHO YOU BANK WITH, YOU MAY NOT RECEIVE AN SMS OR ANY OTHER NOTIFCATION THAT A HOLD HAS BEEN REMOVED. PLEASE CONTACT YOUR BANK FOR CONFIRMATION.

Security Online

At Bobbi Brown, we understand how important security is to you. When you place an order at bobbibrowncosmetics.co.za, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • Internet Explorer 5.0 and higher
  • Mozilla Firefox
  • Netscape 6.0 (Windows only)
  • Safari
  • Google Chrome

Promotional Offer Codes

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.